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Privacy Statement and Cookies Policy

Furniture Showcase is committed to protecting your privacy. All transactions are secure. Details you send to us online are encrypted using SSL protocol. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information to process your order and to provide you with the best possible service. We do not store payment card details nor do we share customer details with any third parties. In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03 – “We do not send random marketing emails to personal email addresses (spam).”

We will never collect sensitive information about you without your explicit consent. The information we hold will relate to a purchase or query, be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Furniture Showcase retains the right to investigate any order placed on its website that it suspects to be fraudulent. Any such order will not be delivered until it is proven that the order is bona fide. Should Furniture Showcase be unable to prove that an order is bona fide or to contact the Buyer then the monies will be refunded via the original payment method used to place the order and the order will be cancelled.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us on

 

What type of information does Furniture Showcase collect and why?

When you visit our Site, we may automatically collect standard internet and website log information and details of patterns about how website visitors behave using Cookies. The information we may collect includes information about your Internet service provider, your operating system, browser type, domain name, the Internet protocol (IP) address of your computer (or other electronic Internet-enabled device), your access times, the website that referred you to us, the Web pages you request and the date and time of those requests. This may allow us to find out which parts of the Site are popular or need changing. See our Cookies Policy for more information.

When you make a purchase or contact us you will need to provide us with some additional personal information so that we can liaise with you and process your purchase, request or query. If you do choose to provide us with your personal information, we will collect that information for our own use only.

When you visit us in store we operate CCTV systems which record images for security to protect our customers, premises, assets and employees from crime. We do this on the basis of our legitimate business interests.

 

What type of personal information does Furniture Showcase collect?

Personal data is collected during the checkout process to fulfill the contract entered into with you. Where you provide personal details this may include:

Your full name and title

Contact details – email address, your phone number, your billing and delivery address

The reason for contact

Details of the items you have ordered and the delivery status.

Details of any additional information you have voluntarily provided, for example a question, comment or complaint.

Copies of documents you provide to prove your disability where the law requires this.

Your social media username if you have interacted with us via these platforms.

Your mailing preferences if you have signed up to our mailing list.

This information may be held electronically or via paperwork.

Note: Furniture Showcase does not collect payment card information – this is done via our merchant service provider who processes your payment and confirms to us that funds are available so we may continue to process your order – see third party and safeguarding.

 

How does Furniture Showcase use information about you?

Furniture Showcase uses this information to process your order placed either in store or via our website. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.

Furniture Showcase may also use this information to respond to queries, refund requests and complaints. We may also keep a record of this to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in understanding how we can improve our service based on your experience.

 

We may use your personal data, preferences and details of your transactions to keep you informed by email or post about relevant products and services including tailored special offers, discounts, promotions, events and competitions, on the basis of our legitimate business interest. Of course, you are free to opt out of hearing from us at any time by contacting Data Control at Furniture Showcase.

 

How long does Furniture Showcase keep your personal information?

Furniture Showcase will keep your details on record until we have completely dealt with your order, enquiry or request and then for a period afterwards when it will be deleted or destroyed securely in accordance with data protection and other legislation.

 

Does Furniture Showcase share personal information with third parties?

We do not share your personal data with any third party other than those under contract to Furniture Showcase for relevant services such as payment processing or if there is a legal requirement for us to do so. This information is encrypted and is strictly on a minimum information bases. Big Commerce provides our website service and Paypal Pro Gateway provides our online payment card processing merchant services.Furniture Showcase and Big Commerce do not collect your payment card details. Paypal Pro merchant service processes your payment card details directly and informs Furniture Showcase when funds are available for us to complete your order in line with our legal obligations.

 

What choices does Furniture Showcase offer you with regard to direct marketing?

We will only send you marketing correspondence if you have previously been a customer of ours or if you have expressed an interest in joining our mailing list. You may unsubscribe at any time.

 

What safeguards are in place to protect your personal information?

Furniture Showcase, Paypal Pro merchant services and Big Commerce are all PCI-DSS compliant (Payment Card Industry – Data Security Standard), this confirms that any personal data is handled safely, securely and in accordance with your rights, our obligations, and the third party’s obligations under the law.

Furniture Showcase is registered as a Data Controller with the ICO (Information Commissioners Office).

Furniture Showcase chose Paypal Pro for our merchant services because of their high levels of security and ensure they are compliant with current security legislation.

All pages that deal with personal information are encrypted with SSL technology, this is identified by the secured padlock symbol and the web page’s URL begins with “https” (the s standing for secure) and data held is also encrypted and password protected. All physical paperwork is held securely and staff are trained to handle data safely.

 

What rights do you have to review and amend personal information?

You have the right to: be informed about our collection and use of your personal data; request details of the information we hold on you; to rectify this information and to erase this information once any outstanding purchase has been fulfilled. For further information contact Data Control at Furniture Showcase, 318-320 Romford Road, Forest E7 8BD or email enquiries@furnitureshowcase.co.uk.

 

Cookies Policy

To make it easier for returning customers to access our site we may use cookies to remember what is in your shopping cart. If you have provided an email address in the checkout process we may use this to help you complete a purchase if you abandon your shopping cart before completing a purchase. This information is deleted after 7 days unless you clear your browser cache or complete the purchase.

Furniture Showcase may also use Google Analytics or another such browser analysis tool to collect cookies. Cookies are small amounts of information sent from a website and saved into your web browser. Cookies may be used to track the surfing habits of visitors to see how long is spent on each page and to analysis behaviour that may help us improve our website – this information is anonymous. This data is deleted after statistical analysis. You can control general cookie access using your own browser settings.

The information collected via these cookies may contain the following:

Time of visit, pages visited, and time spent on each page of the web pages

Referring site details (such as the URI a user came through to arrive at this site)

Type of web browser

Type of operating system (OS)

Flash version, JavaScript support, screen resolution, and screen colour processing ability

Network location and IP address

 

Changes to this Privacy Policy and Cookies Policy

We keep this policy under regular review. We may change this policy from time to time by updating this page in order to reflect changes in the law and/or our privacy practices.